Wateen Telecom – Support Experience
Today, I have very bad experience with Wateen Telecom customer service. At 1:00 AM, I tried to login to Wateen telecom connection then it returns the error “CRB_ERR_INVALID_PASSWORD”. I tried again and again but failed. Then I called on 111.365.111 from my mobile number which I had filled in the registration form at the time of subscription.
First time, the call dropped after 5 minutes wait.
Second time, After 4 minutes wait, the Customer Support Officer asked me the error message then he said that I am entering wrong password Which was not true. Then, I asked him to change my password he said that your mobile number is not in your profile. So, either you call from your land line or from your registered mobile. It was surprise for me that my mobile number is not listed in the Wateen’s Profile.
Third time, I called from my land line number which was away from my computer. The customer officer said that please approach your computer so he can troubleshoot the issue. I asked him that it is not possible for me as the land line number is not near my computer. Also I told him that I had already called from my mobile but faced the non-registered number issue. He said as your number is saved in your computer, so first goto Tools->Internet Options and remove your saved password. I told him that I already did this. Then I asked him to please change my password, he said that for this purpose you should arrange your registered (on Wateen) mobile number. I asked him that you have my land line number from where I am calling you. You can ask me my NIC number and please provide me the password. He said that system has no provision to show the password. System will regenerate the password and send on Mobile Number as SMS and this is totally for security.
Now, my point is, This is tru that security does matter, But how it is important that the member is calling and he has NIC and other identification then why don’t the system can provide the number?
After that I still insist to provide new password then he asked me for my identifications NIC and mobile number which I provided and finally got the new password.
I don’t know how my password changed? This is at my home connection and I never ever provides my user/password to anybody. I BELIEVE THIS IS THE ERROR IN SYSTEM.
Actually then have my brother’s mobile number in the profile. Now the question is how they know about my brother’s mobile number. Actually, In the start my brother went to franchise about the connection and provided his number for further procedure. But when I finally decided for the connection then I have provided my own information Name, NIC, Mobile number etc. But still they entered my brother’s mobile number. AMAZING.
I am also victim of wateen and their customer support really sucks.
Yea, wateen sucks. Lots of my friends are victim of wateen. I was victim of PTCL but now i am using infinity.
it is yateem not wateen
any one want any kind of information about wateen telecom call me on this number 03214101387
Regards
M.QASIM Rasheed
wateen telecom
sqr_786@hotmail.com
Very Good Job Wateen
Wateen has improved now
do check it out