My Experience to Renew National ID Card

Last month, My National ID card was expired. One week before expiry, I went to NADRA, Pakistan office on Abbot Road, Lahore. There was long queue in front of Ticket window. I went to inquiry office to confirm the procedure. The person on the insuquiry was very rude and did not guide me properly.

There were different people, who said that the inquiry counter officer and Ticket window officer both are not asking people for complete papers. Due to this they have number of trips to collect complete document for ID Card.

So, due to some other works, I left the NADRA office at that time.

After that, I went to NADRA office on November 3, 2008. It was 6:20 PM when I was there. Again there was a queue of 30 people. I also joined that queue.

From 7:30 to 8:30 was official break for Dinner. So, till 7:30 only 10 people could take TOKEN for ID Card.

After finish the break, The person on the Ticket window came back on 8:35 PM. I was lucky person that My number came before the end time which is 10 PM. It was 9:30 PM when I got my TICKET for ID Card.

I have entered into hall, Where again I did wait for 15 minutes for my number.

There were number of issues. There is a Board on the building where the slogan is “Computerized Shankhti Card – Sahoolat Ke Sath“. While

• There is no sitting place
• There is no shelter to cover from sun and rain
• The staff has no NAME badges. Now, If I have complaint from any person, I can’t tell exact person name just because nobody tagged with name.
• Don’t know, Why the person on Ticket Window is working very slow. He only gave Tickets to almost 40 people in 2.5 hours

I think, NADRA should have separate window for quick process for the peoples who want to renew their cards.

Also there should be facilites, like chairs, water etc. And need to trained people to work quickly.